Mercure Almaty City Center

I recently had the pleasure of staying at Mecure Almaty and I must say, it was an outstanding experience from start to finish. The service provided by the front desk team, including ILYOR Roikhoinov, Ilyor Ibdiminov, and Arzho, was nothing short of exceptional. From the moment I arrived, I was greeted with warm smiles and a high level of professionalism. ILYOR Roikhoinov went above and beyond to ensure my check-in process was smooth and efficient, making me feel welcome and valued as a guest. His attention to detail and willingness to assist with any inquiries or requests set the tone for a wonderful stay. Ilyor Ibdiminov also provided exemplary service, demonstrating extensive knowledge about the local area and offering excellent recommendations for dining and entertainment. His friendly demeanor and eagerness to help truly enhanced my experience. Arzho was equally impressive, handling all my needs with grace and efficiency. Whether it was arranging transportation or providing assistance with room amenities, Arzho's dedication to ensuring a comfortable and enjoyable stay was evident. The accommodations were superb, with well-appointed rooms that were both clean and comfortable. The amenities, including the fitness center and dining options, exceeded my expectations. Overall, my stay at Mecure Almaty was truly memorable, thanks in large part to the exceptional front desk team. I highly recommend this hotel to anyone seeking top-notch service and a luxurious experience. I look forward to returning in the future.

I stayed in this hotel for about a week and would consider it for my next trip to Almaty. My room was well equipped and featured a big bathroom. It was very clean and more or less soundproof with a nice view onto the city. Since my stay happened to be during my birthday, hotel management decided to surprise me with a cake and a kind note in my room, this was very much appreciated. Thank you again for that! Overall the attitude of the staff was very good, professional and welcoming.

It's a great example of Mercure hotel, which are still very different from country to country. This one is great and I will definitely return many times - I know where to stay in Almaty next time. If it doesn't spoil, it would be one of the best in its price ratio.

Excellent location in the center with everything around you - the staff were helpful- special thanks to Kallibek for the support with changing rooms when faced with noisy guest next door - they were very considerate of elderly people

Room was spacious and clean. The beds were very comfortable. The hotel lobby was nicely decorated and the front desk staff were friendly and helpful.